North-east housebuilder Bancon Homes wins awards for customer satisfaction
North-east luxury homebuilder Bancon Homes has been accredited with a ‘Gold Award’ and ‘Outstanding Award’ for customer satisfaction in an independent survey.
The awards, run by specialist market research company, In-house Research Ltd, are based on customer feedback.
In the survey year – January 1 to December 31, 2020 – 95 per cent of Bancon Homes’ customers said they would recommend the company to their friends.
Bancon Homes, which has current developments at Lochside of Leys in Banchory and Aden Meadows in Mintlaw, as well as in Aberdeen and Strathaven, was also accredited with an ‘Outstanding Award’ for being in the top 10 per cent of companies measured. This is the third year in a row it has won this award.
Allan Clow, managing rirector at Bancon Homes, said: “Excellent customer service is central to everything we do at Bancon Homes, so we’re thrilled to have won the ‘Outstanding Award’ for a third year and the ‘Gold Award’ for a fourth year.
“To be in the top 10 per cent of housebuilders in the UK to achieve this level of customer satisfaction is testament to the Bancon team’s hard work and I would like to thank all our staff for their continued drive to deliver the best possible service to our customers.”
Tom Weston, chief executive at In-house Research, commented: “We are extremely proud to be working with such a customer focused business. The ‘Gold Award’ recognises those who put the customers at the heart of everything that they do. The ‘Outstanding Award’ shows the commitment that Bancon Homes have to go above and beyond for their customers.
"This special award places them alongside some of the best companies in the UK for customer service.
"It’s only through delivering an exceptional service throughout the customer journey, combined with a meticulously designed and finished home that recommendation scores reach this level.
"We are so pleased to recognise all the staff at Bancon Homes that have contributed to the achievement of both these awards.”
Bancon Homes has been operating for over 40 years and is well known across the North East of Scotland.