AN ENERGY company has said it will make good on a commitment to insulate an Auchnagatt woman’s loft, after being contacted by the Times.
Sheffield company SIG Energy had been scheduled to insulate Sandra MacKintosh’s loft after she applied for the work to be carried out under the Aberdeenshire Universal Home Insulation Scheme in April. However, after repeated cancellations, she was told that the scheme had expired, and the insulation would not be provided.
The family decided to make the move after receiving a flyer advertising free insulation for families with members aged over 80 years. Sandra’s mother, Sheila, stays in the adjacent building, which shares a common loft. The buildings are difficult to heat.
“It seemed like a really good deal,” said Sandra. “They were initially scheduled to come on January 23, however I had to reschedule it as I couldn’t be home. I took a day off for April 20 and they never turned up; then again on April 26, and again, no one turned up. Finally on April 28, at which point I was informed that the deal had expired and we wouldn’t be receiving our insulation.
“It was very disappointing.”
However, following contact from the Ellon Times, the company has subsequently agreed to supply the insulation as a gesture of goodwill, and offered an apology.
A spokesman for the company told the Times: “We are in the process of rescheduling a new date for our installation team to fit the loft insulation at Mrs MacKintosh’s property – and although the scheme has now ended, we will provide this service free of charge.
In the meantime, this incident has been logged as an official complaint and we are investigating what happened with the previous appointments. We apologise for any inconvenience caused to Mrs MacKintosh.”