A call has been made for a rethink on changes for new mobile banking van services in areas impacted by branch closures.
North-East SNP politicians have written to the chief executive of the Royal Bank of Scotland (RBS) after it emerged they had not been told about the decision.
The latest plan to reduce the services where residents will have to turn to mobile van usage was announced via leaflets as opposed to any consultation with communities.
Branches impacted by the closures in the North-East include Bridge of Don, Banff and Ellon.
Now Kevin Stewart MSP, Kirsty Blackman MP, Stewart Stevenson MSP and Gillian Martin MSP have all written to RBS calling for a meeting to discuss the latest changes.
The mobile banking services will be brought in from next month and used to fill the gaps left by the closure of branches.
The services in Ellon will last around 45 minutes and be held on the outskirts of the town at its Park and Ride.
In a letter to chief executive Ross McEwan they said: “It is our view that timetabling a mobile bank to spend 45 minutes per week in those settlements which are losing a branch is wholly insufficient.
“That the communities of Ellon, Turriff and Dyce face having the services previously provided by an RBS branch replaced by a weekly 45-minute visit by a mobile bank is of critical concern. Furthermore, the current mobile banking facilities employed by RBS are inaccessible for many of the most vulnerable customers for whom their RBS branch was an essential service.
“Of further concern is the decision to reduce existing mobile banking services across the region. It is regrettable that such services in Banff will be limited to a collective time of 75 minutes on a Monday and 60 minutes on a Wednesday, and that services in across South and West Aberdeenshire will collectively be reduced by 55 minutes per week.
“Without a branch RBS customers rely on this mobile service, and we ask that RBS reconsider its decision to further reduce the services it provides to these rural communities.
“We urge you to meet with us to discuss these concerns, and that you ensure future changes to RBS services crucial to communities are made only after consultation with those communities.”